Privacy Policy

Privacy Statement

Northwest Bank, hereafter "the Bank", respects the privacy of our customer(s) private information and intends to protect that privacy. We are committed to providing confidential service of the highest integrity to our customers.

Internet Website

Information We Collect

When you visit Northwest Bank’s website, we may collect certain types of information from you, such as information you voluntarily provide via forms, surveys, applications, etc.  We may also collect information about you from your online browsing and transactions, including your preferences, pages visited, technical information regarding your computer and operating systems, such as your Internet protocol address, domain name and system configuration and settings.


Browsing Our Website

On pages where you have not logged in, you can browse anonymously by not providing us with any personal identifiable information, such as your name or email address, during your visits.

On pages where you have logged in, you cannot browse anonymously after you have identified yourself, unless you set your browser to disable cookies and similar files, or by deleting the cookies and similar files you have accepted from us.  To do this, you will need to follow your browser’s instructions for disabling or deleting cookies.  Please note that the use of certain online products, such as Online Banking, requires the acceptance of cookies or similar files.


Cookies, Similar Files and Other Technologies

Cookies are pieces of information stored directly on the computer you are using.  Northwest Bank or our third-party service providers may place cookies or similar files on your hard drive for security purposes to facilitate site navigation and to personalize your experience while visiting our site. Cookies allow us to collect technical and navigation information, such as browser type, time spent on our website and pages visited.  Cookies allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on Northwest Bank’s website. We may also use cookies in online advertisements to track consumer responses to Northwest Bank advertisements and to identify third party sites which may refer you to us.  Cookies and other technologies provide us the capability to monitor the use of our website so we can continually improve the design and functionality to better serve you. Cookies and similar files created or used by Northwest Bank do not contain or capture unencrypted personally identifiable information.

Northwest Bank uses cookies in two ways:

  1. Web-browsing cookies to display information more effectively to you and to gather data about the usage of our website.
  2. Online banking cookies to identify you and differentiate you from other users.
Live Chat

Northwest Bank is committed to protecting your personal privacy. Therefore, your participation in live chat and any other communication with Northwest Bank is governed by the following guidelines to protect your privacy and security.

Disclosure of any information by you, whether in the text of a live chat session, or any personal data contained in an e-mail message, including an e-mail address, is strictly voluntary. You are under no obligation whatsoever to offer Northwest Bank any information. 

All chat sessions may be monitored for quality assurance purposes. Chat sessions are secure using HTTPS Technology. Northwest Bank makes no representation regarding the security of your personal computer or access and expressly disclaims any and all liability arising from breeches or damages arising there from.

Our Customer Service Representatives will identify themselves in chat so customers or participants can identify that they are speaking with a Northwest representative.

Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

Penalty for False Statements. The US Criminal Code (Title 18 US Code Section 1001) provides that whoever, in any matter within the jurisdiction of the Government of the United States, knowingly and willfully - (1) falsifies, conceals, or covers up by any trick, scheme, or device a material fact; (2) makes any materially false, fictitious, or fraudulent statement or representation; or (3) makes or uses any false writing or document knowing the same to contain any materially false, fictitious, or fraudulent statement or entry; shall be fined or imprisoned not more than 5 years, or both.

Do not respond to any unsolicited e-mails, telephone calls or other communications that claim to come from Northwest Bank, or any unknown person asking you to submit personal data.

Restrictions on Account Information Disclosure

Specific account information cannot be accessed unless any one of the following items occurs:

  • The customer requests or authorizes the release of information, or
  • The requested information is needed to complete a transaction initiated by the customer, or
  • Such information is provided to a reputable credit bureau or similar information reporting agency, or
  • Disclosure is legally required or permitted.

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

Maintaining Customer Accuracy of Information

The Bank has procedures in place to respond timely to requests regarding inaccurate information. You should contact us immediately at 1-877-672-5678 or e-mail us at if you have information that you believe inaccurately portrays your banking relationship with us.

Providing Privacy Information to Customers

We make our policy regarding confidentiality of customer information available publicly. Customers who have questions regarding our policy or the privacy of their customer information may contact us during normal business hours or e-mail us at To view our privacy policy, please click here. To limit the sharing of your information, please fill out our Privacy Notice opt out form.

Protection of Social Security Numbers

Social Security Numbers are treated as confidential information under Northwest Bank’s Protecting the Privacy of Customer Information Policy.  As such, Social Security Numbers may only be accessed by and disclosed to Northwest Bank employees and others with a legitimate business “need to know” in accordance with applicable laws and regulations. Social Security Numbers, whether in paper or electronic form, are subject to physical, electronic and procedural safeguards and must be stored, transmitted and disposed of in accordance with the provisions of our Protecting the Privacy of Customer Information Policy applicable to confidential information.  These restrictions apply to all Social Security Numbers collected or retained by Northwest Bank in connection with customer, employee or other relationships.

Protecting Children’s Privacy Online

Northwest Bank does not knowingly solicit data from children and we do not knowingly market to children. We recognize that protecting children’s identities and privacy online is important and that the responsibility to do so rests with the Internet industry and with parents.

The Internet is a public network. Children’s access to the Internet can allow them to visit inappropriate websites and be exposed to unwanted risks. COPPA, the Children’s Online Privacy Protection Act, protects children under the age of 13 from the online collection of personal information. For more information about the Children’s Online Privacy Protection Act visit the FTC website at

Site Link Disclaimer

Through our Bank's Website, we provide links to other World Wide Web sites or resources. Northwest Bank is not responsible for the availability of such external sites or resources and does not endorse and is not responsible or liable, directly or indirectly of any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Do Not Call Policy
  • Northwest Bank (NB) complies with the law and regulations and is committed to protecting and respecting consumers' rights to privacy.
  • NB maintains a record of the name and telephone number(s) (both customers and non-customers) and will add to the NB Internal Do Not Call List within five (5) business days of receipt of such request.  This record will be retained for at least five (5) years.
  • Consumers are responsible for notifying NB of any changes in name or telephone number if they move or wish to place a new telephone number on the NB Internal Do Not Call List.  Consumers are responsible for notifying NB if there is more than one telephone line or number that they wish to place on the NB Internal Do Not Call List.
  • Consumers have additional avenues to them which will help reduce or eliminate unwanted telephone solicitations.  Consumers may place their telephone number(s) on the National Do Not Call Registry by calling 1-888-382-1222 or online at . The Direct Marketing Association also offers a free service called "Telephone Preference Service" . Consumers may register for this service online at by sending a written request to:

    Telephone Preference Service
    Direct Marketing Association
    P.O. Box 1559
    Carmel, NY  10512

  • As a general rule, NB does not currently engage in telemarketing activities.  However, NB has established and implemented written procedures to honor consumers' requests that they not be solicited, and appropriate personnel have received training.  Procedures include consultation of both the National Do Not Call Registry and the NB Internal Do Not Call List prior to making any telephone solicitation.
  • Telephone solicitation calls to consumers with whom NB has an established business relationship are permitted unless they have asked to be included on the NB Internal Do Not Call List.  Calling customers regarding their existing accounts with NB does not constitute a telephone solicitation call.
  • No unsolicited facsimile solicitations will be initiated.
  • Consumers may request a copy of the Policy.  Upon receipt of request, we will send a copy via U.S. mail within a reasonable time period of thirty (30) days.
  • If you have any questions or comments regarding NB's Do Not Call Policy, you may contact:

    Compliance Department - Do Not Call List
    Northwest Bank
    P.O. Box 128
    Warren, PA  16365

Email Policy

Northwest Bank (Northwest) complies with the law and regulations and is committed to protecting and respecting consumer’s rights to privacy.  Northwest will use email to provide the most relevant information regarding Northwest products and services.

To protect your privacy, messages from Northwest will never ask you for any information through an email requesting that you provide personal information to us such as account number, social security number or driver license number. If you receive an email appearing to be from Northwest requesting personal information, please do not respond and contact our Security Department immediately at 1-877-672-5678.

If you prefer not to receive email offers for products or services from Northwest’s Marketing Department, you must send an email to with “No Promotional Emails” in the SUBJECT line.  Northwest will honor your request within thirty (30) days of receipt.

If you have any general questions regarding our Email Policy or our Privacy Policy, please contact Northwest Bank, Compliance Department, 100 Liberty Street, PO Box 128, Warren, PA 16365, email or call 1-877-672-5678.

European Union’s General Data Protection Regulation (GDPR) Statement

Northwest Bank is a banking institution based and chartered in the United States of America with subsidiary operating units including Northwest Investment Services, collectively called “Northwest.”. Northwest requires a customer to have an address within its United States’ community banking footprint in order to participate in its services. Northwest uses the U.S. Dollar as its operating currency, English as its operating language and does not directly market its services within the European Union or toward European Member State citizens. Simply because Northwest’s services and public website are accessible within the European Union does not imply that Northwest specifically targets its services to citizens within the European Union Member States nor does it constitute availability or eligibility for any of Northwest’s services within any of the European Union Member States.